Repliva: AI Customer Support

5• 2 reviews

AI replies using orders, tracking, products and store policies

Developed by Antonino Lombardo

About this app

Launched

2026-05-18

Screenshots

1 / 7

AI inbox that classifies customer emails by request

AI drafts replies using live order data and your store rules. Review, edit, and send from one inbox.

Locations

Key Features

Draft AI replies using live order, tracking, and customer data.
Apply your store policies, rules, FAQs, and brand voice to every reply.
Review, edit, improve, translate, and send replies from one inbox.
Process refunds and check live tracking without opening Shopify Admin.
Learn from your corrections to make future AI replies more accurate.

Insights & Metrics

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Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the Repliva: AI Customer Support Shopify app.

Category Positions

Ranking of Repliva: AI Customer Support in best match categories of the Shopify App Store

Name	Position	Page

Workflow automation	162 / 472	7
Helpdesk	57 / 201	3

Insight

AI-driven summary of Repliva: AI Customer Support category positioning

Market fluctuations observed across 2 mid-tier categories, with Helpdesk holding to reach #57.

Featured category

Helpdesk

2 categories analyzed

Position

#57

Stable

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

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No data

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