Simple Chat: Automated Support

5• 1 reviews

Metafield driven AI support embedded in your admin

Developed by SA Inc.

Information Pricing Reviews1

About this app

Launched

2025-12-25

Screenshots

1 / 7

Banner: Metafield-driven customer support made simple

Automate customer support with a metafield-driven AI assistant. Follows up and saves time.

Simple Chat is an AI-powered customer support app that automatically follows up on & resolves tickets. Configure your AI assistant by text - no coding required. It handles order tracking, cancellations, address changes, and back-in-stock notifications seamlessly. Our unified inbox manages both live chat and email in one place. Plus, it integrates directly with ShipHero for fulfillment data and Slack for team escalations. Deliver exceptional support 24/7 while reducing your team's workload.

Key Features

AI Support Agent: Answers using custom data, products, orders, and FAQs.
Order Self-Service: AI looks up orders, updates addresses, and cancels orders.
Automated Follow-Ups: AI re-checks orders and updates customers without staff.
Back-in-Stock Alerts: Capture emails and notify shoppers when products restock.
Unified Inbox: Manage chat and email conversations in one admin-embedded view.

Insights & Metrics

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Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the Simple Chat: Automated Support Shopify app.

Category Positions

Ranking of Simple Chat: Automated Support in best match categories of the Shopify App Store

Name	Position	Page

Helpdesk

99 / 183

Insight

AI-driven summary of Simple Chat: Automated Support category positioning

Market fluctuations observed across 1 mid-tier categories, with Helpdesk climbing by 19 to reach #99.

Featured category

Helpdesk

1 category analyzed

Position

#99

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

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Category Popular Positional Changes

Weekly rank trend in popular categories — markers highlight app updates.

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