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Buffy answers customer questions, recommends products, and guides them to a purchase.
Buffy AI is a sales assistant that connects to your Shopify catalog and assists shoppers in real time. It answers product questions, compares options, and handles concerns around price, compatibility, shipping, and returns. Fully customizable to your brand voice and FAQs, Buffy also provides insights into customer queries and drop-offs helping you improve conversions effortlessly. Stores can also change their traditional keyword-search to an AI-powered semantic search powered by Buffy.
Key Features
- AI agent on product, collection, and home pages that guides shoppers to purchase
- AI-powered semantic search that can replace the traditional keyword-searches.
- Indexes products, pages, and documents to answer from your full knowledge base
- Analytics dashboard showing top customer questions and conversion drop-off point
- Recommends products and offers based on each shopper's questions and intent
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