Key Facts about Chat Apps
What the data says about Shopify merchants here.
Standout Chat Apps
Four apps, each measured on a different dimension.
Gorgias: AI, Helpdesk & Chat
Instantly resolve support inquiries and grow your business.
Re:amaze AI Helpdesk & Chat
Convert more customers w/ AI powered helpdesk and live chat
Crisp ‑ Helpdesk & AI Chatbot
Automate customer support inquiries, on any channel
Kustomer
AI-Powered Support: Seamless Integration & Insights
eFAQ: AI Questions & Answers
AI-driven FAQs that reduce repetitive questions and save time
Merchants browsing Chat also explore these collections
FAQs about Chat Apps
Answers verified against August 2026 Chat data.
Q1What are the best Chat apps in 2026?
Gorgias: AI, Helpdesk & Chat leads by review volume; Re:amaze AI Helpdesk & Chat is the highest-rated; Gorgias: AI, Helpdesk & Chat has the steepest momentum (+8/30d).
Q2Which of these apps are free?
3 of 5 offer a free plan, 0 fully free. Paid tiers run about $5.99 to $900/mo.
Q3How is review velocity (the "biggest mover") calculated?
Net new reviews over the last 30 days, synced weekly. Gorgias: AI, Helpdesk & Chat leads at +8.
Q4How much do Chat apps cost?
Freemium-heavy: 3/5 have a $0 tier. Paid $5.99 to $900/mo.
