Crisp ‑ Helpdesk & AI Chatbot

4.1• 34 reviews

Automate customer support inquiries, on any channel

Developed by Crisp

Information Pricing Reviews34

About this app

Launched

2022-12-16

App Overview

Crisp is an AI-powered helpdesk tailored for Shopify stores, providing seamless customer support across various channels including email, WhatsApp, Instagram DMs, Messenger, phone calls, and others. It allows you to manage all communications from one central platform, enhancing efficiency. The app's AI chatbot efficiently handles routine inquiries and smoothly transfers complex issues to your team when necessary. Crisp features tools for developing FAQs that train the AI agent, ensuring personalized responses. You can customize the AI agent to reflect your brand voice or opt for pre-configured solutions, simplifying customer support management while improving the shopping experience.

Screenshots

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Helpdesk support software for Shopify store - Crisp

Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform.

Crisp is an AI-powered e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to AI chatbot, live chat and other dedicated e-commerce features for customer support. Take advantage of Crisp to create the perfect experience for your e-commerce store.

Key Features

Centralize 12 channels - emails, WhatsApp, Instagram DM, Messenger, Phone, ...
Easy AI bots to human handover when AI falls short
Dedicated FAQ builder that feeds AI Agents to build powerful chatbots
Custom-trained AI agent to respond to customers as if they're part of your team
Ready-to-use multichannel AI Agent that just need you to hit "publish"

Insights & Metrics

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Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the Crisp ‑ Helpdesk & AI Chatbot Shopify app.

Category Positions

Ranking of Crisp ‑ Helpdesk & AI Chatbot in best match categories of the Shopify App Store

Name	Position	Page

Chat	75 / 768 14	4 1
Helpdesk	16 / 183 2	1

Insight

AI-driven summary of Crisp ‑ Helpdesk & AI Chatbot category positioning

Market fluctuations observed across 2 mid-tier categories, with Chat slipping by 14 to reach #75.

Featured category

Chat

2 categories analyzed

Position

#75

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

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Category Popular Positional Changes

Weekly rank trend in popular categories — markers highlight app updates.

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Crisp ‑ Helpdesk & AI Chatbot FAQs

Yes! Try Crisp ‑ Helpdesk & AI Chatbot free plan. For more details about Crisp ‑ Helpdesk & AI Chatbot pricing, check here.

Crisp ‑ Helpdesk & AI Chatbot