AfterShip Order Tracking

4.5• 1202 reviews

275

Reduce WISMO with branded order tracking

Developed by AfterShip

Information Pricing Reviews1,2k

About this app

Launched

2012-05-09

App Overview

AfterShip Order Tracking is a Shopify app designed to streamline order management by offering support from over 1,000 carriers. It provides automated email/SMS notifications, branded tracking pages, a centralized dashboard for shipment monitoring, performance analytics, and an AI-powered delivery estimate widget to reassure customers.

Pros

Accurate & real-time order tracking for multiple carriers: Gives customers peace of mind and keeps them informed.
Customized notifications and alerts: Enhances customer engagement and reduces inquiries.
Centralized dashboard for shipping status: Provides a comprehensive view of all shipments for easy management.
Analytics and reporting capabilities: Empowers data-driven decision-making to optimize shipping processes and improve customer satisfaction.

Cons

Poor customer support: fails to provide adequate technical knowledge, ignores specific issues, and provides canned or irrelevant responses.
Data synchronization issues: inconsistent and incomplete synchronization of order information from Shopify, leading to missing or inaccurate data.
Compatibility issues: CSV export format is incompatible with Shopify's import format, creating difficulties in data transfer.
Unreliability: notifications to customers contain incorrect or nonsensical information due to broken tags, resulting in a negative customer experience.

Screenshots

1 / 10

Experience industry-leading tracking latency & accuracy

Order tracking with branded tracking page, order lookup & AI estimated delivery dates.

AfterShip support seller to build a branded order tracking page and automated notifications from 1100+ carriers to offer shipment updates. Provide centralized dashboard and analytics reports to monitor shipping status, on-time performance, and identify WISMO risk. We also offer a customizable AI-powered delivery estimate widget(EDD) throughout product detail (PDP) and checkout page to facilitate customer purchase.If you have any questions, can reach out to us through chat or email 24/7.

Key Features

Branded tracking pages with personalized product recommendations to boost sales
Automated email and SMS notifications to reduce complaints and WISMO calls
Centralized shipment dashboard to track shipment status and identify exceptions
AI-powered estimated delivery dates (AI EDD) to reassure anxious customers
Built-in analytics to get insights into shipment status and on-time performance

Insights & Metrics

Pinned0/3

Pin up to 3 metrics for quick access.

Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the AfterShip Order Tracking Shopify app.

Category Positions

Ranking of AfterShip Order Tracking in best match categories of the Shopify App Store

Name	Position	Page

Orders	19 / 483 8	1
Order tracking	7 / 251 1	1
Shipping	12 / 884	1

Insight

AI-driven summary of AfterShip Order Tracking category positioning

Market fluctuations observed across 3 mid-tier categories, with Order tracking holding to reach #7.

Featured category

Order tracking

3 categories analyzed

Position

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

Hide Data

No data

There is no data to display for this chart.

Category Popular Positional Changes

Weekly rank trend in popular categories — markers highlight app updates.

Hide Data

No data

There is no data to display for this chart.

Best alternatives to AfterShip Order Tracking

Trackr: Order Tracking UpSell

4.6(43)

From $10/month. Free trial available.

Real-time tracking, order lookup, email notifications & upsell

Track123 Order Tracking

4.9(1446)

Free plan available. Free trial available.

A beautiful order tracker with branded tracking & order lookup

Parcelous Order Tracking

5(19)

Free plan available. Free trial available.

Turn order tracking into revenue with a branded tracking page

17TRACK Order Tracking

4.9(3501)

Free plan available

Simplify order management with smooth tracking and returns

ParcelWILL Order Tracking

5(2545)

Free plan available. Free trial available.

Formerly Parcel Panel order tracker: track orders & boost CSAT

TrackingMore Order Tracking

4.5(295)

Free to install. Free trial available.

Multi-carrier order tracking API: cut WISMO & boost repeats