App Overview
AfterShip Order Tracking is a Shopify app designed to streamline order management by offering support from over 1,000 carriers. It provides automated email/SMS notifications, branded tracking pages, a centralized dashboard for shipment monitoring, performance analytics, and an AI-powered delivery estimate widget to reassure customers.
Pros
- Accurate & real-time order tracking for multiple carriers: Gives customers peace of mind and keeps them informed.
- Customized notifications and alerts: Enhances customer engagement and reduces inquiries.
- Centralized dashboard for shipping status: Provides a comprehensive view of all shipments for easy management.
- Analytics and reporting capabilities: Empowers data-driven decision-making to optimize shipping processes and improve customer satisfaction.
Cons
- Poor customer support: fails to provide adequate technical knowledge, ignores specific issues, and provides canned or irrelevant responses.
- Data synchronization issues: inconsistent and incomplete synchronization of order information from Shopify, leading to missing or inaccurate data.
- Compatibility issues: CSV export format is incompatible with Shopify's import format, creating difficulties in data transfer.
- Unreliability: notifications to customers contain incorrect or nonsensical information due to broken tags, resulting in a negative customer experience.
Screenshots
Track bulk orders, reduce customer complaints, optimize on-time delivery
AfterShip support seller to build a branded order tracking page and automated notifications from 1100+ carriers to offer shipment updates. Provide centralized dashboard and analytics reports to monitor shipping status, on-time performance, and identify WISMO risk. We also offer a customizable AI-powered delivery estimate widget(EDD) throughout product detail (PDP) and checkout page to facilitate customer purchase.If you have any questions, can reach out to us through chat or email 24/7.
Key Features
- Branded tracking pages with personalized product recommendations to boost sales
- Automated email and SMS notifications to reduce complaints and WISMO calls
- Centralized shipment dashboard to track shipment status and identify exceptions
- AI-powered estimated delivery dates(AI EDD) to reassure anxious customers
- Built-in analytics to get insights into shipment status and on-time performance
AfterShip Order Tracking FAQs
Yes! Try AfterShip Order Tracking free plan. For more details about AfterShip Order Tracking pricing, check here.
Get in Touch
with us
Whether you need more information on how LetsMetrix can help enhance your Shopify experience, or require technical support, don't hesitate to contact us. We're available 24/7 via email, phone, or live chat to ensure you have all the assistance you need.