ParcelWILL Order Tracking

5• 2562 reviews

Formerly Parcel Panel order tracker: track orders & boost CSAT

Developed by CWILL

About this app

Launched

2019-01-25

App Overview

Parcel Panel Order Tracking enhances your Shopify store by providing real-time order tracking, helping resolve issues before customer complaints arise. Automatically notify customers about shipping updates to keep them informed and engaged. The app's branded, multilingual order lookup page reduces "Where is my order?" inquiries with customizable features. Boost sales through a smart upsell system while leveraging powerful analytics for optimized shipping strategies. Perfect for dropshipping businesses, it offers the option to hide Chinese origin details. Additionally, 24/7 support via live chat or email ensures you're always assisted when needed.

Pros

User-friendly interface: Offers an intuitive design and effortless navigation for ease of use.
Comprehensive tracking: Supports multiple carriers and shipping methods, providing comprehensive visibility of order statuses.
Effective customer communication: Automates shipping notifications, keeping customers informed and reducing inquiries.
Advanced customization: Enables branding and multilingual options for a tailored tracking experience.

Cons

Limited customization: Tracking page and widget do not offer advanced customization.
Incomplete tracking: Does not display last mile tracking prominently or account for multiple fulfillment locations.
Hidden charges: Charges for additional features or changes in service without clear communication.
Pushy support: Support representatives actively solicit positive reviews, potentially skewing ratings.

Screenshots

1 / 10

ParcelWILL (formerly ParcelPanel): reduce WISMOs, build customer loyalty, and drive more sales.

Locales, locations, Online Store navigation

Key Features

Track your orders & last-mile delivery, sync parcel tracking info to PayPal.
Engage customers with timely shipping notifications as order status updates.
Branded tracking page with estimated delivery dates and more—reduce WISMO calls.
Hide all Chinese origin details with 1 click—perfect for dropshipping merchants.
Smart upsell system, shipping protection, powerful analytics, and 24/7 support.

Insights & Metrics

Pinned0/3

Pin up to 3 metrics for quick access.

Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the ParcelWILL Order Tracking Shopify app.

Category Positions

Ranking of ParcelWILL Order Tracking in best match categories of the Shopify App Store

Name	Position	Page

Orders and shipping	10 / 39 5	1
Orders	9 / 483 7	1
Shipping solutions	6 / 30	1
Order tracking	3 / 268	1
Shipping	3 / 919	1

Insight

AI-driven summary of ParcelWILL Order Tracking category positioning

The app faced downward pressure and slipped out of the Top 5 elite group in Orders and shipping, currently holding position #10.

Featured category

Orders and shipping

5 categories analyzed

Position

#10

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

Hide Data

No data

There is no data to display for this chart.

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