Chaport: Live chat & Chatbot

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Proactively engage your store visitors and offer 24/7 support

Developed by Chaport Inc.

About this app

Launched

2025-08-20

Screenshots

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Chaport — customer service software with live chat and chatbots

Multi-channel live chat and chatbot software to support, engage, and convert store visitors.

Chaport is an all-in-one customer communication tool for Shopify store owners. Provide multi-channel support via live chat, email, Facebook, Instagram, Telegram, and Viber. Automate communications with chatbots. Use triggers to offer help or discounts, recover carts, and close more sales. Deliver personalized support with access to visitor info and order details. Improve team productivity with saved replies, chat routing, internal notes, and visitor behavior tracking.

Key Features

Live chat: Assist customers in real time and improve conversions.
Multi-channel inbox: Unify your support channels in one platform.
Chatbot: Automate support and collect leads even when you’re offline.
FAQ: Create a knowledge base and automatically suggest articles during chats.
Visitor info: View who’s contacting you and what’s in their carts.

Insights & Metrics

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Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the Chaport: Live chat & Chatbot Shopify app.

Category Positions

Ranking of Chaport: Live chat & Chatbot in best match categories of the Shopify App Store

Name	Position	Page

Chat	653 / 834 78	28 4
Support - Other	95 / 123 13	4

Insight

AI-driven summary of Chaport: Live chat & Chatbot category positioning

Market fluctuations observed across 2 mid-tier categories, with Chat slipping by 78 to reach #653.

Featured category

Chat

2 categories analyzed

Position

#653

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

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