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DelayRadar detects delivery exceptions and helps merchants respond before customers contact support.
Order fulfillments, all order history for the last 60 days
Key Features
- Exceptions inbox with filters for status, carrier, date, and order priority.
- Proactive customer email notifications with customizable templates.
- Slack alerts for urgent exceptions and daily digest summaries.
- Smart recommendations suggesting resend, refund, or wait for each exception.
- Carrier performance reporting with exception rates and resolution times.
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