eDesk ‑ AI, Helpdesk & Chat

4.8• 29 reviews

AI-Assisted customer support to support and grow your brand

Developed by xSellco Ltd

Information Pricing Reviews29

About this app

Launched

2016-07-12

App Overview

eDesk is an app designed to empower eCommerce brands by streamlining customer service with AI technology. It consolidates all customer interactions into one inbox, allowing for efficient management of inquiries. The virtual agent, Ava, provides round-the-clock support, handling common questions and purchases, while AI Assist enhances team productivity by generating tailored responses. Additionally, eDesk enables direct order adjustments within the platform, eliminating the need for tab switching. With advanced reporting tools, brands can gain actionable insights to continuously improve performance.

Screenshots

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All customer conversations centralized in one inbox

eDesk - Helpdesk & Customer Support Software

eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes - by seamlessly integrating your Shopify store and 300+ marketplaces/channels, eDesk centralizes all customer conversations into one intelligent inbox. Our AI-powered tools help you resolve queries faster, turn support interactions into sales opportunities, and deliver exceptional customer experiences that drive repeat purchases.

Key Features

All customer conversations centralized in one inbox
24/7 chatbot for common questions and purchases
AI-assisted support to boost agent productivity
Adjust Shopify orders directly within eDesk—no tab switching
Turn conversations into conversions with eDesk Pre-sales

Insights & Metrics

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Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the eDesk ‑ AI, Helpdesk & Chat Shopify app.

Category Positions

Ranking of eDesk ‑ AI, Helpdesk & Chat in best match categories of the Shopify App Store

Name	Position	Page

Chat	80 / 768 26	4 1
Helpdesk	17 / 183 5	1

Insight

AI-driven summary of eDesk ‑ AI, Helpdesk & Chat category positioning

Market fluctuations observed across 2 mid-tier categories, with Chat slipping by 26 to reach #80.

Featured category

Chat

2 categories analyzed

Position

#80

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

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Category Popular Positional Changes

Weekly rank trend in popular categories — markers highlight app updates.

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eDesk ‑ AI, Helpdesk & Chat FAQs

No. eDesk ‑ AI, Helpdesk & Chat pricing starts at $49. For more details about eDesk ‑ AI, Helpdesk & Chat pricing, check here.

eDesk ‑ AI, Helpdesk & Chat