App Overview
eDesk is an app designed to empower eCommerce brands by streamlining customer service with AI technology. It consolidates all customer interactions into one inbox, allowing for efficient management of inquiries. The virtual agent, Ava, provides round-the-clock support, handling common questions and purchases, while AI Assist enhances team productivity by generating tailored responses. Additionally, eDesk enables direct order adjustments within the platform, eliminating the need for tab switching. With advanced reporting tools, brands can gain actionable insights to continuously improve performance.
Pros
- Enhances Productivity: With its seamless integration and automated responses, eDesk accelerates customer service processes and frees up teams for more complex tasks.
- Streamlines Communication: eDesk centralizes all customer interactions into a unified platform, offering a comprehensive view and simplifying communication across various channels.
- Enhances Customer Experience: eDesk's AI-powered virtual agent and contextual responses ensure prompt and personalized customer service, improving overall customer satisfaction.
- Facilitates Team Collaboration: The platform's collaborative features foster effective team communication and knowledge sharing, enabling seamless support for customers.
Screenshots
AI-Assisted Customer Support to Scale Support and Grow Your Brand
eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes - by seamlessly integrating your Shopify store and 300+ marketplaces/channels, eDesk centralizes all customer conversations into one intelligent inbox. Our AI-powered tools help you resolve queries faster, turn support interactions into sales opportunities, and deliver exceptional customer experiences that drive repeat purchases.
Key Features
- All customer conversations centralized in one inbox
- 24/7 chatbot for common questions and purchases
- AI-assisted support to boost agent productivity
- Adjust Shopify orders directly within eDesk—no tab switching
- Turn conversations into conversions with eDesk Pre-sales
eDesk FAQs
Get in Touch
with us
Whether you need more information on how LetsMetrix can help enhance your Shopify experience, or require technical support, don't hesitate to contact us. We're available 24/7 via email, phone, or live chat to ensure you have all the assistance you need.