MX: Helpdesk & Live Chat

4.4• 7 reviews

1349

All-in-one Helpdesk and Live Chat to power up support team

Developed by Mirasvit Ecommerce Solutions

Information Pricing Reviews7

About this app

Launched

2025-10-15

Screenshots

1 / 5

Stay organized. Reply faster. Keep customers happy.

All-in-one inbox for email, live chat, and social messaging with automated support workflows.

Centralize all customer support in one inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.

Key Features

Unify all customer messages in one inbox and never miss a ticket
Keep work organized by creating custom ticket statuses and workflow rules.
Engage visitors with live chat and view ticket history to resolve issues fast.
View Shopify order details directly in tickets (number, date, total)
Get AI-powered suggestions for faster, smarter responses

Insights & Metrics

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Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the MX: Helpdesk & Live Chat Shopify app.

Category Positions

Ranking of MX: Helpdesk & Live Chat in best match categories of the Shopify App Store

Name	Position	Page

Helpdesk	29 / 183 11	2
Chat	126 / 768 29	6 1

Insight

AI-driven summary of MX: Helpdesk & Live Chat category positioning

Market fluctuations observed across 2 mid-tier categories, with Chat climbing by 29 to reach #126.

Featured category

Chat

2 categories analyzed

Position

#126

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

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Category Popular Positional Changes

Weekly rank trend in popular categories — markers highlight app updates.

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