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Luma

5• 1 reviews

AI chatbot for customer support in Arabic, English & Franco

Developed by Luma

About this app

Launched

2026-05-04

Categories

Chat
Helpdesk

Developer

Luma

Privacy policy

View policy

Screenshots

1 / 4
Message queue

Luma answers customer questions instantly via chat and Instagram using AI.

All order history

Key Features

  • AI chatbot that answers product and order questions in Arabic and English
  • Automatic order tracking — customers check status without waiting for staff
  • Escalates tough questions to your dashboard for human reply
  • Storefront chat widget and Instagram DMs managed in one place
  • Comprehensive analytics dashboards for users
Insights & Metrics
Pinned0/3
Pin up to 3 metrics for quick access.
Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the Luma Shopify app.

Category Positions
Ranking of Luma in best match categories of the Shopify App Store
NamePositionPage
Chat
301 / 874
13
Helpdesk
72 / 213
3
Insight
AI-driven summary of Luma category positioning

Market fluctuations observed across 2 mid-tier categories, with Helpdesk holding to reach #72.

Featured category

Helpdesk

2 categories analyzed

Position

#72

Stable

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

No data

There is no data to display for this chart.

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Luma FAQs

Yes! Try Luma free plan. For more details about Luma pricing, check here.