4.9Top-right quadrant
213 apps tracked, compared by rating, reviews and momentum
Deliver Exceptional Support with Shopify Helpdesk Apps Enhance customer service and streamline support operations with Helpdesk apps for Shopify. These tools provide centralized communication, ticket management, and automation to ensure a seamless support experience. - Manage customer inquiries from email, chat, and social media in one place. - Automate responses and ticket assignments to improve efficiency. - Access order details and customer history directly within the helpdesk. - Offer AI-powered chatbots for instant assistance. - Integrate seamlessly with Shopify and third-party support tools. Boost customer satisfaction and streamline support with the best Helpdesk apps for Shopify. Upgrade your service today!
Total apps
213
+12 this month
Avg. rating (Jul 2026)
4.6
-0.02 vs Jun
Competing for "AI" Keyword
93 apps
High competition
26,600+
Shopify apps tracked
844,700+
Reviews analyzed
166
Categories covered
< 24h
Data freshness
100%
Shopify native data
Best for your use case
Q2 2026 awardsOne app per evaluation lens, awarded from review and momentum data. Click a badge to see it full size.
5.0Top tier on review quality
5.0Fastest growing this quarter
4.9High rating + review floor
Showing 1-24 of 213
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Redo
5644 reviews
Everything your brand needs. In one intelligent platform.
$0-$99/mo
Helpdesk & chat by the ex-Lifetimely founders
$0-$299/mo
AI Chatbot+ AI Chat to Automate Sales, Cart Recovery & Support
Pros
$0-$249/mo
Gorgias: AI, Helpdesk & Chat
4.2613 reviews
Instantly resolve support inquiries and grow your business.
Pros
Cons
$10-$900/mo
Help shoppers instantly with live chat and AI-powered support.
Pros
Cons
$0-$39/mo
Chatway Live Chat & AI Chatbot
4.9255 reviews
Provide Live chat support, FAQ, WhatsApp inbox & chat buttons
Pros
Cons
$0-$149/mo
QuickCEP: AI Support Agent
4.954 reviews
Increase sales while providing excellent customer service.
Pros
$0-$999/mo
DC: WhatsApp Marketing + API
4.8205 reviews
AI Chatbot for IG/FB/Email, WhatsApp Automation, Cart Recovery
Pros
Cons
$29-$299/mo
BotSpace: AI Chat & Helpdesk
4.965 reviews
AI chatbot to sell & support on Email, WhatsApp, IG & Voice
$0-$15/mo
Chatbase
4.718 reviews
AI chatbot for 24/7 support and personalized engagement
$0-$500/mo
Richpanel: AI Customer Support
4.6116 reviews
AI agents that resolve support tickets end to end, 24/7
Pros
Cons
$89-$119/mo
Convi - AI Support Chatbot for Ecommerce
$0-$249/mo
eDesk ‑ AI, Helpdesk & Chat
4.827 reviews
AI-Assisted customer support to support and grow your brand
Pros
$49-$149/mo
Willdesk: Live Chat&AI Chatbot
4.8355 reviews
Empower support with AI helpdesk, help center, Email inbox
Pros
Cons
$0-$89.90/mo
Gladly: AI Customer Support
4.728 reviews
AI that fully resolves customer support, not just deflects it
$0-$250/mo
Crisp ‑ Helpdesk & AI Chatbot
4.927 reviews1 rank
Automate customer support inquiries, on any channel
$0-$295/mo
Kustomer
523 reviews1 rank
AI-Powered Support: Seamless Integration & Insights
Free
ZYBR: AI, Helpdesk & Returns
59 reviews1 rank
Spare massiv Zeit und begeistere Kunden mit KI-Automatisierung
Free
All-in-one Helpdesk and Live Chat to power up support team
Free
Jotform AI Chatbot ‑ Live Chat
3.730 reviews
Improve customer support with AI livechat and boost your sales
$0-$129/mo
bitChat: AI Live Chat & Sales
512 reviews4 rank
Sells products in chat. Resolves the rest 24/7.
$0-$299/mo
Yuma AI
57 reviews
24/7 AI-powered customer support automation
$850-$1200/mo
Fin AI Agent & Intercom
4.616 reviews
Unknown
$0.99-$139/mo
Improve sales & support with self-serve order editing rules
$0-$39/mo
Similar categories
Letsmetrix Grid®
Satisfaction x MomentumEvery app in this category placed against the others on two independent axes - Satisfaction (how happy merchants are) and Momentum (how fast it is growing).
How to read it: further right = happier customers, higher up = growing faster, bigger bubble = more reviews. Green / blue = a Leader / High Performer badge on the app's own page; amber Contender and grey Niche come from where the app sits on this chart. Blue ring = Built for Shopify.
Leaderstrong and growingHigh Performerstrong but slowingContendergrowing, quality catching upNicheniche or quietBuilt for Shopify
Shaded zones = the strong corner of the Satisfaction x Momentum map, the top 25% of each axis. Leader / High Performer bubbles are the app's real badge from its own page; Contender and Niche come from its position here.73 quiet apps not shown - no reviews for months.
Top 10 by Letsmetrix Score
| App | Badge | Satisfaction 0-100 | Momentum 0-100 | Letsmetrix Score geo. mean, 0-100 | Reviews total | New 30d reviews | Trend 90d rating | 8-wk reviews/wk |
|---|---|---|---|---|---|---|---|---|
| Trending | 95.9 | 96.6 | 88.7 | 1.2k | 30 | 0 | ||
| Top RatedTrendingTop 50 | 99.9 | 98.7 | 85.5 | 644 | 31 | 0.10 | ||
| Top Rated | 95.8 | 73.9 | 71.1 | 355 | 1 | 0 | ||
| Top Rated | 97.5 | 79.6 | 68.8 | 255 | 2 | 0 | ||
| Top Rated | 95.6 | 83 | 63.2 | 205 | 3 | 0 | ||
| LeaderTop Rated | 97.4 | 98.1 | 63 | 183 | 11 | 0 | ||
| High PerformerTop Rated | 99.1 | 92.6 | 59.6 | 157 | 7 | - | ||
| - | 95.8 | 33.2 | 56.8 | 204 | 0 | 0.10 | ||
| Top Rated | 94.6 | 51.9 | 48 | 116 | 1 | 0.10 | ||
| - | 93.3 | 35.8 | 41.8 | 104 | 0 | 0.10 |
How the Letsmetrix Grid is scored
Satisfactionreflects review quality - ratings adjusted for confidence, so a handful of five-star reviews can't buy the top of the axis, combined with each app's recent rating trajectory.
Momentumreflects growth only. Total review volume is not part of it, and Built for Shopify appears as a ring rather than added points.
Bubble sizeshows total reviews and never feeds either axis - the best app isn't simply the biggest.
The Letsmetrix Scorefavours apps that are strong on both axes over those with a single extreme, then weights the result by how many reviews back it up - so a handful of reviews can't reach the top on rank alone.
Apps are positioned relative to others in their category, and badges are smoothed over time - they reflect a sustained position, not a single week's movement.
Learn More About Shopify Helpdesk Apps
What a merchant needs to know before choosing a Shopify helpdesk app, drawn from data on 207 apps.
Why Shopify Stores Need a Helpdesk App
A helpdesk app gives a store one place to manage every customer conversation. It brings chat, email, and social messages into a shared inbox with ticketing and AI replies, so a support team can resolve inquiries faster and keep a full history of each customer.
The apps centralize support. Gorgias: AI, Helpdesk & Chat and Tidio - Live Chat & AI Chatbot combine helpdesk, chat, and AI. Commslayer: AI Helpdesk & Chat and Chatway unify support channels, and Zipchat AI Chatbot automates sales and support conversations.
The 207 apps hold a 4.58-star average, and only 5 carry the Built for Shopify badge, so the badge is not a strong filter here. Tidio - Live Chat & AI Chatbot holds a 4.8-star rating across 1,230 reviews, and the rating and fit with your channels guide the choice.
Key Features to Look for in a Helpdesk App
Because only 5 of the 207 apps hold the Built for Shopify badge, lean on the rating and the review count. Match the helpdesk to the channels your customers actually use rather than expecting a badge to point the way.
Check the pricing model. 190 of the 207 apps offer a free plan or a free option, though full helpdesk platforms bill from a monthly fee that starts near $10 to $29 per month. Match the plan to your ticket volume and team size.
Match the app to your channels. A store that wants a full helpdesk with chat needs a tool such as Gorgias or Tidio. A store that wants a lighter unified inbox needs a tool such as Chatway or Commslayer. Confirm the app connects to every channel you support.
How to Choose The Right Helpdesk App
The right pick depends on scale. For a helpdesk with chat and AI, Tidio - Live Chat & AI Chatbot holds a 4.8-star rating across 1,230 reviews. For a well-known support platform, Gorgias: AI, Helpdesk & Chat holds a 4.2-star rating across 613 reviews.
For a store that wants AI automation with the badge, Zipchat AI Chatbot & Live Chat holds a 5-star rating across 156 reviews. Connect your channels to one helpdesk, run a few real tickets through it, and confirm the shared inbox and replies work before you move your team onto it.