✨ Shopify App Market Report Q2 2026 is LIVE! Uncover hidden niches, algorithm shifts, and growth trends.
Logo
App Icon

Lumen

0• 0 reviews

AI order tracking chatbot — fewer tickets, happier customers

Developed by Mani Labs

About this app

Launched

2026-05-18

Categories

Helpdesk

Developer

Mani Labs

Document

Visit document

Privacy policy

View policy

FAQs

View FAQs

Screenshots

1 / 6
Lumen resolves Shopify order tracking before tickets

AI chatbot that answers order tracking questions instantly.

Online Store page content on a path controlled by the app

Key Features

  • Customers get instant order status and tracking updates via chat
  • AI responds naturally — no canned replies or decision trees
  • Frustrated customers are automatically escalated to your team
  • Customize bot tone, branding, and widget to match your store
  • Analytics dashboard tracks deflection rate and customer sentiment
Insights & Metrics
Pinned0/3
Pin up to 3 metrics for quick access.
Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the Lumen Shopify app.

Category Positions
Ranking of Lumen in best match categories of the Shopify App Store
NamePositionPage
Helpdesk
183 / 201
22
8
1
Insight
AI-driven summary of Lumen category positioning

Market fluctuations observed across 1 mid-tier categories, with Helpdesk slipping by 22 to reach #183.

Featured category

Helpdesk

1 category analyzed

Position

#183

22

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

No data

There is no data to display for this chart.

Best alternatives to Lumen

Tidio ‑ Live Chat & AI Chatbot

Tidio ‑ Live Chat & AI Chatbot

4.7(1278)
Free plan available. Free trial available.

Help shoppers instantly with live chat and AI-powered support.

Gorgias: AI, Helpdesk & Chat

Gorgias: AI, Helpdesk & Chat

4.2(657)
From $10/month. Free trial available.

Instantly resolve support inquiries and grow your business.

Redo

Redo

5(673)
Free plan available

Everything your brand needs. In one intelligent platform.

Commslayer: AI Helpdesk & Chat

Commslayer: AI Helpdesk & Chat

4.9(192)
Free plan available. Free trial available.

Helpdesk & chat by the ex-Lifetimely founders

Lumen FAQs

No. Lumen pricing starts at N/A. For more details about Lumen pricing, check here.