App Overview
Shipway Order Tracking is an essential tool designed to enhance the post-purchase experience for Direct-to-Consumer (D2C) eCommerce platforms. This app offers a comprehensive solution that includes a branded order tracking page with estimated delivery dates, ensuring customers stay informed and reassured throughout their purchase journey. Proactive notifications via SMS, Email, and WhatsApp keep customers updated at every stage of the order process, reducing anxiety and the need for repeated inquiries. The app also integrates a feedback & review widget, allowing customers to easily share their experiences, which can boost sales and brand trust while identifying areas for improvement. Additionally, it facilitates effective handling of customer queries, maintaining strong relations and promptly resolving issues. By suggesting product recommendations based on past purchases, Shipway Order Tracking encourages repeat buys, enhancing customer satisfaction and boosting sales. The app further aids businesses by calculating the Net Promoter Score (NPS) and analyzing buyer satisfaction, providing valuable insights to improve loyalty and overall performance. In essence, Shipway Order Tracking is a versatile tool that not only informs but also engages customers, fostering a positive experience that drives repeat purchases and fosters business growth.
Pros
- Effortless post-purchase experience: Simplifies tracking, status updates, and review collection to enhance customer satisfaction.
- Comprehensive tracking across multiple channels: Delivers seamless order visibility via SMS, email, and WhatsApp notifications.
- Data-driven insights: Analyzes buyer satisfaction through NPS score calculation to improve operations.
- Expert support: Offers responsive and approachable support to ensure timely resolution of queries.
Cons
- Poor customer service: slow response time, unresponsive team.
- Technical issues: outdated interface, bugs, and conflicts with themes.
- Inaccurate tracking: delayed updates and discrepancies in data.
- Lack of transparency: hidden costs and restrictions, limited access to notification logs.
Screenshots
Shipway Experience: Order tracking & engagement tool to deliver excellent customer experience.
Shipway Experience is a preferred platform for D2C eCommerce. Offer a seamless post-purchase experience that drives repeat purchases and customer loyalty. Along with proactive order tracking, status updates via SMS, Email and WhatsApp, collect reviews. Calculate NPS score & analyse buyer satisfaction with the help of Shipway Experience.
Key Features
- Branded order tracking page with an Estimated delivery date.
- Proactive tracking and notifications via SMS, Email and WhatsApp
- Feedback & review widget
- Handle customer queries
- Increase repeat purchases with Product recommendations
Shipway Order Tracking FAQs
No. Shipway Order Tracking pricing starts at $29. For more details about Shipway Order Tracking pricing, check here.
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