Customer Support Tickets Hub

5• 1 reviews

Add Support Tickets in Customer Accounts. Track & Resolve Easy

Developed by Bodanius

Information Pricing Reviews1

About this app

Launched

2026-03-02

Screenshots

1 / 5

Add Support Tickets in customer accounts. Track issues, respond faster, and stay organized.

Customer Support Ticket helps merchants manage issues from a centralized helpdesk. Customers create tickets from the order status page, and all tickets appear on a dedicated Support Ticket page in their customer account with attachments and full order details. Customers get email updates as tickets progress, while merchants get instant notifications to track and resolve tickets efficiently, reducing payments disputes and improving satisfaction.

Key Features

Customers can create tickets directly from order status page in customer account
Support Ticket page in the customer account
Tickets include attached files and complete order details automatically
Track, view, and manage all tickets from a single place efficiently in shop.
Customers and merchants get real-time email notifications for ticket updates.

Insights & Metrics

Pinned0/3

Pin up to 3 metrics for quick access.

Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the Customer Support Tickets Hub Shopify app.

Category Positions

Ranking of Customer Support Tickets Hub in best match categories of the Shopify App Store

Name	Position	Page

Helpdesk

49 / 183

Insight

AI-driven summary of Customer Support Tickets Hub category positioning

Market fluctuations observed across 1 mid-tier categories, with Helpdesk climbing by 36 to reach #49.

Featured category

Helpdesk

1 category analyzed

Position

#49

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

Hide Data

No data

There is no data to display for this chart.

Category Popular Positional Changes

Weekly rank trend in popular categories — markers highlight app updates.

Hide Data

No data

There is no data to display for this chart.

Best alternatives to Customer Support Tickets Hub

Richpanel: AI Customer Support

4.8(127)

From $89/month. Free trial available.

AI agents that resolve support tickets end to end, 24/7

Gladly: AI Customer Support

4.7(28)

Free to install

AI that fully resolves customer support, not just deflects it

Belco ‑ Customer Support

0(0)

$349/month. Free trial available.

Unified inbox with real-time order context