App Overview
The Tawk.to Live Chat app enhances Shopify stores by enabling direct communication with visitors through live chat, ensuring no leads are missed. It integrates seamlessly with Shopify's ecosystem, offering features like order management, personalized greetings based on visitor data, and quick response templates. The app supports unlimited customer interactions, making it scalable for businesses of all sizes. Additionally, access to a CRM system and 24/7 support ensures efficient customer service, helping to boost engagement and sales effectively.
Pros
- Seamless integration: Integrates effortlessly with Shopify stores, enabling real-time customer support.
- Comprehensive features: Offers a wide range of features including unlimited messaging, ticketing, agent seats, knowledge base, and CRM.
- Enhanced customer engagement: Allows businesses to monitor visitor behavior, provide proactive support, and nurture leads in real-time.
- Mobile accessibility: Supports iOS, Android, Windows, and Mac OSX apps, ensuring connectivity on the go.
Cons
- Cumbersome interface: difficult and frustrating to navigate.
- Persistent widget removal issues: widget remains on the website even after uninstalling the app.
- Overbearing branding: excessive advertising of tawk.to's brand and redirection of customers away from the Shopify site.
- Limited customer support: unresponsive and unable to resolve issues related to notifications and widget removal.
Screenshots
tawk.to’s messaging and CRM software makes it easy to monitor and chat with customers in real time.
The tawk.to Live Chat app makes it easy to monitor and chat with visitors on your Shopify site. Be there when they need you with unlimited messaging, ticketing and agent seats. Never lose another lead or sale again — iOS, Android, Windows and Mac OSX apps keep you connected wherever you go. tawk.to’s live chat app, CRM, knowledge base and ticketing system integrate seamlessly with your Shopify store, so you can assist visitors in the moment of decision and provide real-time customer support.
Key Features
- View and manage Shopify orders directly from chats and tickets.
- Personalize greetings with triggers based on location, past visits, and more.
- Provide fast, accurate responses with canned “shortcut” message templates.
- Manage unlimited customers and organizations in your CRM.
- Need help? Reach out to our support team 24x7 for live assistance.
tawk.to Live Chat FAQs
No. tawk.to Live Chat pricing starts at N/A. For more details about tawk.to Live Chat pricing, check here.
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Whether you need more information on how LetsMetrix can help enhance your Shopify experience, or require technical support, don't hesitate to contact us. We're available 24/7 via email, phone, or live chat to ensure you have all the assistance you need.
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