App Overview
Tracktor Order Tracking is a powerful Shopify app designed to streamline order tracking by integrating with over 1,700 carriers worldwide. It helps reduce customer inquiries about order status while offering customizable tracking pages and real-time email/SMS notifications for key events like delivery or exceptions. With Tracktor, businesses can enhance customer satisfaction and gain actionable insights through advanced features such as delivery reports and API integrations.
Pros
- Enhanced customer experience: Provides real-time tracking, reduces inquiries, and improves customer satisfaction.
- Simplified data management: Automates tracking processes, integrates with major carriers, and eliminates manual data entry.
- Powerful customization options: Allows for tailor-made tracking experiences, including branding, styling, and custom notifications.
- Advanced features for complex scenarios: Supports delivery and exception reports, API integration, and Shopify Flow compatibility for advanced tracking and analytics needs.
Cons
- Inefficient tracking: customers report that the tracking system does not update or work correctly.
- Poor customer support: users complain of slow or nonexistent responses from support when issues arise.
- Unclear pricing: confusion and frustration over pricing increases with heavy usage and lack of transparency.
- Limited customization: lack of advanced customization options and dependence on specific carriers.
Screenshots
Keep customers on your site with branded order status and tracking
Give customers real-time order tracking on a fully branded page, so they stay on your site instead of being sent to carrier pages. Track orders across 1,700+ carriers with real-time updates, create custom order statuses, reduce “Where is my order?” (WISMO) requests, and send automated email and SMS notifications. Customize your tracking experience to match your brand and improve post-purchase engagement.
Key Features
- Keep customers on your site instead of sending them to carrier pages
- Control how tracking details and locations appear to customers
- Reduce "Where is my order?" (WISMO) support requests
- Create custom order statuses before shipment to keep customers updated
- Merchants love the fast, reliable support from our US-based team
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Tracktor Order Tracking FAQs
Yes! Try Tracktor Order Tracking free plan. For more details about Tracktor Order Tracking pricing, check here.