Chatway Live Chat & AI Chatbot

4.9• 258 reviews

Provide Live chat support, FAQ, WhatsApp inbox & chat buttons

Developed by Premio

Information Pricing Reviews258

About this app

Launched

2023-09-07

App Overview

Chatway is a live chat support app designed to enhance customer service for Shopify stores. It enables multi-channel engagement through WhatsApp, widgets, and FAQs, offering features like canned responses, mobile apps for on-the-go support, direct access to Shopify data such as orders and coupons, and efficient agent assignment. Tailor customer interactions with personalized responses based on past conversations.

Pros

Real-time customer engagement: Enables direct and immediate communication with website visitors.
Improved customer satisfaction: Offers quick and personalized support, enhancing overall customer experience.
Streamlined workflow: Saves time and effort through automated responses, canned messages, and conversation history.
Increased sales: Facilitates real-time assistance, leading to increased conversions and sales opportunities.

Cons

Frequent unsolicited outreach: The app's representatives send excessive messages and chats for feedback, despite repeated requests to stop.
Overly active app owner: The app owner engages in excessive communication with users, asking for reviews and opinions even without user initiative.
Invasive spamming: The app's communication, including emails and chats, can be perceived as spam, leading to a negative user experience.
Lack of privacy: The app's constant outreach creates concerns about user privacy and respect for preferences.

Screenshots

1 / 7

Live Chat, AI chatbot agent & FAQ. Live chat with your visitors

Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.

Provide customer service via live chat inbox widget, AI chatbot, WhatsApp & FAQ. Customer service live chat using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox AI agents to customer service conversations in your live chat box inbox. Offer customer support chat, AI chatbot, WhatsApp & livechat inbox customer care. Our inbox live chat app is also available on Android & iOS

Key Features

Access Shopify cart, orders, coupons data & more through live chat support inbox
AI chatbot, AI agent, chatbot agent for support, sales & customer service 24/7
Mobile apps for iOS & Android to live chat and provide customer support anywhere
Manage live chat, WhatsApp Business, Facebook Messenger, Instagram DMs & email
Canned responses saved replies & FAQ for better live chat customer support

Insights & Metrics

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Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the Chatway Live Chat & AI Chatbot Shopify app.

Category Positions

Ranking of Chatway Live Chat & AI Chatbot in best match categories of the Shopify App Store

Name	Position	Page

Chat	27 / 768 9	2 1
Helpdesk	5 / 183	1

Insight

AI-driven summary of Chatway Live Chat & AI Chatbot category positioning

The app demonstrates strong market dominance, successfully defending its elite Top 5 position at #5 in the Helpdesk sector.

Featured category

Helpdesk

2 categories analyzed

Position

Defending

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

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Category Popular Positional Changes

Weekly rank trend in popular categories — markers highlight app updates.

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