App Overview
Chatway is a live chat support app designed to enhance customer service for Shopify stores. It enables multi-channel engagement through WhatsApp, widgets, and FAQs, offering features like canned responses, mobile apps for on-the-go support, direct access to Shopify data such as orders and coupons, and efficient agent assignment. Tailor customer interactions with personalized responses based on past conversations.
Pros
- Real-time customer engagement: Enables direct and immediate communication with website visitors.
- Improved customer satisfaction: Offers quick and personalized support, enhancing overall customer experience.
- Streamlined workflow: Saves time and effort through automated responses, canned messages, and conversation history.
- Increased sales: Facilitates real-time assistance, leading to increased conversions and sales opportunities.
Cons
- Frequent unsolicited outreach: The app's representatives send excessive messages and chats for feedback, despite repeated requests to stop.
- Overly active app owner: The app owner engages in excessive communication with users, asking for reviews and opinions even without user initiative.
- Invasive spamming: The app's communication, including emails and chats, can be perceived as spam, leading to a negative user experience.
- Lack of privacy: The app's constant outreach creates concerns about user privacy and respect for preferences.
Screenshots
Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.
Provide customer service via live chat inbox widget, WhatsApp & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat, WhatsApp & livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS
Key Features
- Access Shopify cart, orders, coupons data & more through live chat support inbox
- Canned responses saved replies & FAQ for better live chat customer support
- Mobile apps for iOS & Android to live chat and provide customer support anywhere
- Chat buttons like WhatsApp, Facebook Messenger, Instagram, Telegram, phone, SMS
- Monitor inbox customer service chats & invite customer support chat agents
Chatway Live Chat & WhatsApp FAQs
Yes! Try Chatway Live Chat & WhatsApp free plan. For more details about Chatway Live Chat & WhatsApp pricing, check here.
Get in Touch
with us
Whether you need more information on how LetsMetrix can help enhance your Shopify experience, or require technical support, don't hesitate to contact us. We're available 24/7 via email, phone, or live chat to ensure you have all the assistance you need.