SB: Helpdesk, Live Chat & FAQs
Improve customer service with Helpcenter ticketing & AI FAQs
Developed by Shark Byte, Inc
App Overview
HelpCenter is a comprehensive Shopify app designed to streamline customer support by enabling quick creation of FAQ pages, help centers, and product-specific FAQs using ChatGPT-4. It offers 25+ templates for elements like contact forms and self-service widgets. The app allows users to manage product tabs and share content across products seamlessly. Additionally, it includes a self-service widget with order tracking and FAQs, along with omnichannel support through live chat, Facebook Messenger, help desk, chatbot, and widget integration, ensuring efficient customer engagement across multiple platforms.
Pros
- Seamlessly create informative FAQs using ChatGPT-4 integration.
- Connect with customers 24/7 through live chat and centralize all inquiries in one inbox.
- Boost engagement with multi-channel support for various platforms, offering fast and reliable assistance.
- Receive exceptional customer support anytime, thanks to the dedicated team's 24/7/365 availability.
Cons
- Limited features: Requires payment for features that were previously free.
- Functionality impact: Pricing changes affect live site functionality, potentially disrupting customer experience.
- Lack of support: Multiple reports of unresponsive support, leaving users with unresolved issues.
- Data loss risk: Reports of data deletion without authorization, resulting in loss of valuable content.
Screenshots
Boost support efficiency with integrated Helpdesk, Live Chat, AI FAQs, and Product Tabs.
Enhance customer support with HelpCenter—an all-in-one Helpdesk, Live Chat, and AI-powered FAQs. Create FAQs instantly with ChatGPT-4 and translate them seamlessly via our partner app, LangShop. Stay connected 24/7 through live chat and manage all inquiries from email, chat, and Messenger in a single inbox. With multi-channel ticketing and fast, centralized support, you can deliver reliable service that keeps customers coming back.
Key Features
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Easily add product tabs, share content across multiple products with shared tabs
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
SB: Helpdesk, Live Chat & FAQs FAQs
Yes! Try SB: Helpdesk, Live Chat & FAQs free plan. For more details about SB: Helpdesk, Live Chat & FAQs pricing, check here.
Get in Touch
with us
Whether you need more information on how LetsMetrix can help enhance your Shopify experience, or require technical support, don't hesitate to contact us. We're available 24/7 via email, phone, or live chat to ensure you have all the assistance you need.