SaleSmartly：Omnichannel chat

5• 17 reviews

One interface integrates omnichannel social media chat session

About this app

Launched

2022-04-13

App Overview

SaleSmartly is a customer chat solution designed to help Shopify store owners manage customer service efficiently while boosting business operations. By connecting with popular social media platforms like Facebook, Instagram, WhatsApp, and more, SaleSmartly provides a centralized platform for handling multi-channel chats. Its automation features enable instant responses, reducing wait times from hours to seconds. The app also supports team collaboration through shared chats, enhancing efficiency among support teams. Additionally, it offers customer segmentation, tracking, and analysis tools, along with robust data insights to help you monitor key performance metrics.

Screenshots

1 / 7

Unified management interface for multi-channel chat

Aggregate your omnichannel chat sessions with one interface that lets you quickly serve your custome

SaleSmartly is a customer chat tool designed for Shopify store owners to help you efficiently manage customer service chat efficiency and promote business efficiency. SaleSmartly connects to the world's mainstream social media channels, such as Facebook, Instagram, WhatsApp, Line, Telegram, etc., to realize chat automation and intelligence, improve employee efficiency and customer satisfaction. SaleSmartly can also provide web chat plugins that support cross-media and multi-account aggregation.

Key Features

Omnichannel communication: All your multi-channel messages, in one place.
Automation: Customer support in seconds instead of hours.
Team collaboration: Shared chat allows teams to collaborate efficiently.
Customer relationship management: Easily segment, track, and analyze customers.
Data analysis: Stay on top of key support metrics and trends.

Insights & Metrics

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Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the SaleSmartly：Omnichannel chat Shopify app.

Category Positions

Ranking of SaleSmartly：Omnichannel chat in best match categories of the Shopify App Store

Name	Position	Page

Chat

40 / 834

Insight

AI-driven summary of SaleSmartly：Omnichannel chat category positioning

Market fluctuations observed across 1 mid-tier categories, with Chat slipping by 9 to reach #40.

Featured category

Chat

1 category analyzed

Position

#40

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

Hide Data

No data

There is no data to display for this chart.

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