Willdesk: Live Chat&AI Chatbot

4.8• 365 reviews

Empower support with AI helpdesk, help center, Email inbox

Developed by Channelwill

Information Pricing Reviews365

About this app

Launched

2021-02-22

App Overview

Willdesk by Channelwill is a comprehensive Shopify app that enhances e-commerce customer service through AI-driven automation powered by GPT-4. It integrates seamlessly with platforms like Shopify, ParcelPanel, and TrackingMore to offer unified support across email, live chat, Instagram, Messenger, and WhatsApp. The app features order tracking, returns management, cancellations, and address updates via an intelligent AI agent. Additionally, it provides workflow automation for cart recovery, product recommendations, and instant FAQ responses. Willdesk supports custom branding with tailored Help Center pages and FAQs, along with multi-store functionality and the ability to integrate with marketing tools like Klaviyo and Mailchimp.

Pros

Convenient & comprehensive: Consolidates customer service features (order tracking, FAQ page, live chat, chatbot, ticketing system) into a single platform.
Cost-effective: Offers a range of features in its free version and competitive pricing options.
User-friendly design: Enables seamless installation and customization, along with easy integration with multiple stores.
Supportive customer service: Provides prompt and personalized assistance to resolve queries and optimize app usage.

Cons

Excessive delays and ineffective customer support: slow response times, repetitive advice, and inability to resolve technical issues.
Technical malfunctions: mobile app failures, missed customer messages, and unaddressed bugs and errors.
Unfulfilled commitments: failure to provide promised support levels or pricing plans, resulting in customer frustration.
Limited functionality: inability to receive emails despite advertising otherwise, requiring external solutions for email management.

Screenshots

1 / 10

Provide you the best customer support service-willdesk

AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot

Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages.

Key Features

Branded Self-service widget,with Trackingmore API default, no extra tracking app
AI-Driven Omnichannel: Product Recommendations, Emotion Detection, After-Sales
Manage the inbox tickets from multiple social media, Chat, Email in a help desk
Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
Multi-store integration with support for customization of Fonts, FAQs, and Style

Insights & Metrics

Pinned0/3

Pin up to 3 metrics for quick access.

Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the Willdesk: Live Chat&AI Chatbot Shopify app.

Category Positions

Ranking of Willdesk: Live Chat&AI Chatbot in best match categories of the Shopify App Store

Name	Position	Page

Chat	106 / 768 38	5 2
Helpdesk	24 / 183 8	1

Insight

AI-driven summary of Willdesk: Live Chat&AI Chatbot category positioning

Market fluctuations observed across 2 mid-tier categories, with Chat slipping by 38 to reach #106.

Featured category

Chat

2 categories analyzed

Position

#106

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

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Category Popular Positional Changes

Weekly rank trend in popular categories — markers highlight app updates.

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