App Overview
Willdesk by Channelwill is a comprehensive Shopify app that enhances e-commerce customer service through AI-driven automation powered by GPT-4. It integrates seamlessly with platforms like Shopify, ParcelPanel, and TrackingMore to offer unified support across email, live chat, Instagram, Messenger, and WhatsApp. The app features order tracking, returns management, cancellations, and address updates via an intelligent AI agent. Additionally, it provides workflow automation for cart recovery, product recommendations, and instant FAQ responses. Willdesk supports custom branding with tailored Help Center pages and FAQs, along with multi-store functionality and the ability to integrate with marketing tools like Klaviyo and Mailchimp.
Pros
- Convenient & comprehensive: Consolidates customer service features (order tracking, FAQ page, live chat, chatbot, ticketing system) into a single platform.
- Cost-effective: Offers a range of features in its free version and competitive pricing options.
- User-friendly design: Enables seamless installation and customization, along with easy integration with multiple stores.
- Supportive customer service: Provides prompt and personalized assistance to resolve queries and optimize app usage.
Cons
- Excessive delays and ineffective customer support: slow response times, repetitive advice, and inability to resolve technical issues.
- Technical malfunctions: mobile app failures, missed customer messages, and unaddressed bugs and errors.
- Unfulfilled commitments: failure to provide promised support levels or pricing plans, resulting in customer frustration.
- Limited functionality: inability to receive emails despite advertising otherwise, requiring external solutions for email management.
Screenshots
AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot
Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages.
Key Features
- Branded Self-service widget,with Trackingmore API default, no extra tracking app
- AI-Driven Omnichannel: Product Recommendations, Emotion Detection, After-Sales
- Manage the inbox tickets from multiple social media, Chat, Email in a help desk
- Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
- Multi-store integration with support for customization of Fonts, FAQs, and Style
Willdesk: Live Chat&AI Chatbot FAQs
Yes! Try Willdesk: Live Chat&AI Chatbot free plan. For more details about Willdesk: Live Chat&AI Chatbot pricing, check here.
Get in Touch
with us
Whether you need more information on how LetsMetrix can help enhance your Shopify experience, or require technical support, don't hesitate to contact us. We're available 24/7 via email, phone, or live chat to ensure you have all the assistance you need.