Best Shopify Survey Apps for Customer Feedback (2025)

Gathering customer feedback is no longer a luxury - it's a necessity for thriving in the competitive world of e-commerce. Shopify survey apps are powerful tools that allow you to collect valuable insights directly from your audience. This data can help you understand customer satisfaction, identify friction points in the buying journey, optimize your marketing spend, and ultimately boost your conversion rates. By implementing a targeted survey strategy, you can make informed, data-backed decisions that drive growth and build stronger customer relationships.

This guide provides an expert analysis of the top survey and form-builder apps available on Shopify, based on real user ratings, review counts, and feature sets directly from the Shopify App Store. We have sifted through the options to bring you a clear, concise breakdown to help you find the perfect solution for your store.

What you’ll find in this guide:

• A summary table of the top 9 Shopify survey apps for a quick, at-a-glance comparison.
• Detailed reviews of each app, highlighting their key features, pricing, and authentic user ratings.
• A practical guide on how to choose the right survey app tailored to your business goals.
• Answers to the most frequently asked questions about implementing survey apps on Shopify.

Top 9 Shopify Survey Apps

Before diving into the details of each application, here is a summary table that compares the leading survey and form-builder apps on Shopify.

1. Powerful Contact Form Builder

​This app is a top-tier choice for merchants needing highly customizable forms without touching a line of code. It balances a comprehensive feature set with an easy-to-use interface. The app's reputation is built on its intuitive design and powerful integrations.

Key features include:

• An intuitive drag-and-drop form builder.
• Support for file and image uploads, allowing customers to attach documents.
• Integrations with popular tools like Mailchimp, Klaviyo, and Google Calendar.
• Conditional logic to create dynamic, personalized form experiences.
• Security features like captcha to prevent spam submissions.

Rating: 4.9/5 from 1,993 reviews.

Pricing: A free plan is available for 40 submissions/month. Paid plans start at $9.90/month.

2. Hulk Form Builder

​Hulk Form Builder stands out as a versatile solution for creating a wide array of custom forms. It is designed to handle everything from simple contact forms to complex, multi-page surveys. The platform is known for its mobile-responsive designs and compatibility with all Shopify themes.

Key features include:

• A drag-and-drop interface for easy form creation.
• Support for multi-step surveys and Typeform-style interactions.
• Advanced conditional logic to tailor questions to user responses.
• File upload capabilities and robust data storage options.
• Full customization to match your store's branding.

Rating: 4.8/5 from 1,480 reviews.

Pricing: A free plan is available. Paid plans begin at $9.90/month.

3. qikify Contact Form Builder

​qikify provides a streamlined, no-code solution for merchants who want to create and deploy custom forms quickly. It offers a variety of templates to get started. The app is praised for its flexible display options and advanced control features.

Key features include:

• Templates for contact, wholesale, and registration forms.
• Flexible display options, including popups, embedded forms, and floating buttons.
• Features such as reCaptcha, conditional logic, and form scheduling.
• Direct submission tracking within the app or through email notifications.
• Support for file uploads and image choices in forms.

Rating: 4.9/5 from 415 reviews.

Pricing: A free plan is available. Paid plans start at $5.99/month.

4. SEA Post Purchase Survey App

​This app specializes in gathering customer feedback immediately after a purchase, a critical touchpoint for understanding buyer behavior and satisfaction.

It is a completely free tool that offers full customization and dedicated support.

Key features include:

• Post-purchase survey deployment on thank-you pages, product pages, and in emails.
• Multiple question types, including Net Promoter Score (NPS).
• Advanced targeting based on customer tags, visited pages, or purchased products.
• Clear charts and reports for analyzing survey data.
• Integration with Shopify Flow for automating workflows.

Rating: 4.9/5 from 79 reviews.

Pricing: Free for 30 responses/month. Paid plans start at $49/month.

5. SK: Form Builder

​SK: Form Builder is an essential tool for stores that rely on data automation and targeted marketing campaigns. It excels at integrating with key marketing and data management services.

The app helps streamline operations by connecting form submissions to other business tools seamlessly.

Key features include:

• Effortless integrations with Klaviyo, Google Sheets, and Zapier.
• Customer tagging based on form submissions for targeted campaigns.
• Email notifications to stay on top of new entries.
• Support for custom CSS to ensure forms align with your store's design.
• Up to 2GB of file storage for submissions.

Rating: 4.9/5 from 407 reviews.

Pricing: A free plan is available for 2 Forms, 50 Submissions/month. Paid plans start at $4.49/month.

6. Zigpoll Customer Surveys

​Zigpoll is an intuitive tool focused on enhancing customer engagement through easy-to-deploy surveys. It is an excellent choice for gathering quick insights without any coding.

The app helps optimize business strategies by collecting feedback at key moments like post-purchase and cart abandonment.

Key features include:

• Effortless survey creation and deployment in multiple languages.
• Seamless integration with your existing marketing tools.
• Actionable analytics to understand customer feedback.
• Specialized surveys for post-purchase feedback and abandoned cart recovery.

Rating: 5.0/5 from 440 reviews.

Pricing: A free plan is available. Paid plans begin at $25/month.

7. Grapevine Post Purchase Survey

​Grapevine is a dedicated survey tool that helps businesses optimize their marketing strategies by collecting customer feedback and NPS data.It offers unlimited responses without branding and provides flexible delivery options to reach the right customers.

Key features include:

• Multiple question types and NPS measurement.
• Survey delivery via post-purchase pages or as an onsite widget.
• Unlimited responses on all plans.
• Ability to target specific customers and deploy surveys in various languages.

Rating: 5.0/5 from 151 reviews.

Pricing: Starts at $25/month with a 14-day free trial available.

8. Asklayer Survey & NPS for pros

​Asklayer is a comprehensive feedback tool designed for merchants who need to gather deep, actionable insights. It empowers businesses with advanced targeting and survey logic. The app helps make informed decisions by providing detailed reporting and tools to improve customer retention.

Key features include:

• Unlimited surveys with advanced targeting rules and skip logic.
• 15+ question types for creating tailored questionnaires.
• Features for post-purchase surveys, exit surveys, and email follow-ups.
• Integrations with Shopify and webhooks for seamless workflow connection.
• Tag-based marketing to act on survey responses.

Rating: 4.9/5 from 58 reviews.

Pricing: A free plan is available for 25 responses / month. Paid plans start at $9/month.

9. DingAI: AI Chat & Surveys

​DingAI uses artificial intelligence to help merchants improve conversion rates by understanding visitor concerns in real time. It deploys smart surveys without disrupting the user experience.

The app provides actionable insights and AI-generated recommendations to address customer objections effectively.

Key features include:

• Real-time surveys to capture customer objections.
• AI-generated recommendations to address feedback and improve sales.
• A customizable interface to match your store's branding.
• Adaptive AI that learns from your store’s data to optimize performance.

Rating: 5.0/5 from 80 reviews.

Pricing: Paid plans begin at $39/month for unlimited surveys.

How to Pick the Right Survey Shopify App for Your Store?

Selecting the best survey or form-builder app depends entirely on your specific business needs. Consider the following factors to make an informed decision:

• Primary Goal: First, define what you want to achieve. Are you looking to create simple contact forms, gather detailed post-purchase feedback, conduct NPS surveys, or build complex registration forms? Your goal will determine whether you need a specialized tool like SEA Post Purchase Survey or a versatile one like Hulk Form Builder.
• Essential Features: Make a list of must-have features. Do you need conditional logic to create dynamic surveys? Is file upload functionality critical for your business? Review each app's feature set to ensure it aligns with your requirements.
• Integrations: A survey app is most powerful when it connects to your other tools. Check if the app integrates with your email marketing platform (e.g., Klaviyo, Mailchimp), data management tools (e.g., Google Sheets), or automation platforms (e.g., Zapier, Shopify Flow).
• Customization and Branding: Your forms and surveys should feel like a natural part of your store. Look for apps that offer extensive customization options, including colors, fonts, and layouts. Apps like SK: Form Builder that support custom CSS provide maximum control.
• Budget and Pricing Structure: Evaluate the app's cost. Many apps offer a free plan, but it's important to understand its limitations (e.g., number of responses or forms). Compare the pricing tiers of paid plans to find one that offers the best value for your budget and can scale with your business.
• Ease of Use: If you don't have a technical team, prioritize apps with a user-friendly interface, such as a drag-and-drop builder and pre-made templates. This will save you time and allow you to launch surveys quickly.

FAQs about Survey Apps on Shopify

Can I find a good Shopify survey app for free?

Yes, absolutely. Several highly-rated apps offer excellent functionality at no cost. For example, SEA Post Purchase Survey App is entirely free and specializes in feedback collection after a sale. In addition, leading apps like Powerful Contact Form Builder, Hulk Form Builder, and Zigpoll provide robust free plans that are sufficient for many businesses, with options to upgrade as your needs grow.

What is the difference between a form builder and a dedicated survey app?

While the terms are often used interchangeably, there is a distinction. A form builder is typically a versatile tool used for data collection, such as contact forms, order forms, or registration pages. A survey app is more specialized for gathering qualitative and quantitative feedback, often including features like Net Promoter Score (NPS), rating scales, and post-purchase questionnaires. Many apps on this list, such as Powerful Contact Form Builder, successfully combine both functionalities.

What is "conditional logic" and why is it useful?

Conditional logic, also known as skip logic, is an advanced feature that customizes the survey experience in real time. It allows you to show or hide specific questions based on a user's previous answers. For example, if a customer rates their experience as "poor," you can automatically show a follow-up question asking for more details. This makes surveys more relevant and less tedious for the user, leading to higher completion rates and more insightful data. Apps like Hulk Form Builder and Asklayer offer this feature.

Conclusion

Choosing the right Shopify survey app is a critical step toward building a customer-centric brand. Whether you need a simple, no-code form builder or an advanced AI-powered survey tool, the Shopify App Store offers a solution tailored to your needs. The apps featured in this guide - from the versatile Powerful Contact Form Builder to the specialized Grapevine Post Purchase Survey - provide the tools necessary to collect actionable insights.

By carefully evaluating your goals, required features, and budget, you can select an app that not only gathers data but also helps you translate that feedback into meaningful business growth. Ultimately, listening to your customers is the most reliable path to improving their experience, increasing loyalty, and boosting your bottom line.