IllumiChat ‑ AI Support & Chat

5• 2 reviews

Automatically resolve support questions about orders, shipping

Developed by IllumiChat

About this app

Launched

2026-05-27

Screenshots

1 / 3

AI customer support agent — instantly resolves order, shipping, and product questions 24/7

IllumiChat is an AI support agent built for Shopify. It connects directly to your store to answer customer questions about orders, shipping, products, policies, and FAQs — instantly and accurately, 24/7. Customers get real-time answers without waiting. Your team stops drowning in repetitive tickets. Works across chat, WhatsApp, Instagram, and Messenger from one inbox. No code, no complex setup Install in minutes and let AI handle the support volume while your team focuses on higher-value work.

Key Features

24/7 AI Customer Support: Resolve order, shipping & product questions instantly.
Instant Order Tracking: Customers check order status without contacting support.
Scalable Customer Support: Handle thousands of conversations without hiring.
Customizable AI Assistant: Match every response to your brand tone and style.
Pre-Sale Chat: Answer shopper questions before they abandon cart.

Insights & Metrics

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Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the IllumiChat ‑ AI Support & Chat Shopify app.

Category Positions

Ranking of IllumiChat ‑ AI Support & Chat in best match categories of the Shopify App Store

Name	Position	Page

Chat	213 / 834 160	9 7
Helpdesk	49 / 201 36	3 1

Insight

AI-driven summary of IllumiChat ‑ AI Support & Chat category positioning

Market fluctuations observed across 2 mid-tier categories, with Chat climbing by 160 to reach #213.

Featured category

Chat

2 categories analyzed

Position

#213

160

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

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