Live Chat by Combidesk

4.7• 27 reviews

Live chat provides a fast way to connect with customers!

Developed by Combidesk

Information Pricing Reviews27

About this app

Launched

2015-10-08

App Overview

"Live Chat by Combidesk is a Shopify app designed to enhance customer interaction through live chat. It simplifies communication, improves the shopping experience, and helps increase conversions. The app offers automatic installation, fills in customer details during chats, and displays products from the shopper's basket on your dashboard."

Pros

Enhanced customer interactions: Enables real-time and personalized communication, improving customer satisfaction.
Boosted conversion rates: Helps answer customer queries and address objections, increasing the likelihood of purchases.
Increased sales opportunities: Allows businesses to proactively interact with potential customers, identify their needs, and offer tailored solutions.
Analytics and insights: Provides valuable data on customer behavior, website traffic, and sales performance, helping businesses optimize their strategies.

Cons

Buggy: consistent technical issues rendering the app unreliable.
Complex setup: lengthy and confusing installation process requiring multiple accounts across multiple services.
Lack of transparency: unclear billing structure and multiple parties involved in support and billing, leading to confusion and potential scams.
Limited support: ineffective customer support and lack of clear documentation.

Screenshots

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This app is chat software for your webshop with which your customers can ask you questions.

This app is chat software for your webshop with which your customers can ask you questions. This removes a barrier of communication, does not disturb, and has to potential to boost your conversion rate. Would you also like to have a virtual sales representative in your webshop, which would allow you to manage more sales? Or do you want to provide a quick and personal service? In that case start now with this Chat App.

Key Features

Automatic installation of the chat module in your Shopify webshop.
During the chat automatic completion of customer information in the chat module.
Current products in the shopping basket are shown in the chat dashboard.

Insights & Metrics

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Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the Live Chat by Combidesk Shopify app.

Category Positions

Ranking of Live Chat by Combidesk in best match categories of the Shopify App Store

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Insight

AI-driven summary of Live Chat by Combidesk category positioning

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Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

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Category Popular Positional Changes

Weekly rank trend in popular categories — markers highlight app updates.

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