Best Shopify FAQ App in 2025

​​A well-structured FAQ page is a cornerstone of an effective eCommerce strategy. It not only reduces the burden on your customer support team but also empowers customers to find answers instantly, building trust and encouraging faster purchase decisions. For Shopify merchants, a dedicated FAQ app is the most efficient way to create, manage, and optimize this crucial resource.

This guide provides an expert analysis of the top-performing Shopify FAQ apps, based on current user ratings, review counts, and feature sets directly from the Shopify App Store. The information is compiled to ensure authoritativeness and trustworthiness, helping you make an informed decision for your business.

What you’ll find in this guide:

• A summary table of the top 9 Shopify FAQ apps for a quick comparison.
• Detailed reviews of each app, including key features, ratings, and pricing.
• Actionable advice on how to choose the best app for your store's specific needs.
• Answers to common questions about using FAQ apps on Shopify.

Top 9 Shopify FAQ Apps

Before diving into the details, here is a summary of the best Shopify FAQ apps, evaluated on their core strengths, pricing, and user satisfaction.

1. Moose: Live Chat FAQ Whatsapp

​MooseDesk offers a powerful, unified platform for merchants who need more than just an FAQ page. It is an excellent choice for businesses looking to centralize their entire customer support operation.The app has earned its top rank with a comprehensive feature set and perfect user score.

You can use it to:

• Integrate live chat, email, WhatsApp, and Messenger into a single inbox.
• Build an easy-to-use FAQ help center to enable customer self-service.
• Utilize multilingual AI-powered translation to support a global audience.
• Manage support on the go with a dedicated mobile app.

Rating: 5.0/5-star from 307 reviews

Support Features: Provides a unified inbox for all customer communications, order tracking, and self-service tools.

Pricing: Completely Free.

2. StoreFAQ‑ Product FAQ Builder

​StoreFAQ is designed for merchants who want to create a clean, effective help center quickly. It balances simplicity with powerful AI-driven tools, making it ideal for stores aiming to reduce support tickets and boost on-page conversions.The app is praised for its ease of use and direct impact on customer experience.

You can use it to:

• Generate content with an AI-powered FAQ creator.
• Organize questions and answers with a drag-and-drop builder.
• Seamlessly integrate FAQs onto product pages to answer questions at the point of purchase.
• Customize designs to maintain a brand-consistent look and feel.

Rating: 4.9/5-star from 78 reviews.

Support Features: Offers Instant Answers functionality and easy export/import for content management.

Pricing: Completely Free.

3. Chatty AI Chatbot & Live Chat

​Chatty stands out by combining an intelligent AI chatbot with a traditional FAQ help center. This makes it a great fit for businesses that want to offer 24/7 automated support while still providing a full knowledge base.Its high review count reflects its popularity and reliability in the Shopify ecosystem.

You can use it to:

• Deploy an intelligent chatbot for round-the-clock assistance.
• Integrate with WhatsApp, Facebook Messenger, and Instagram.
• Manage all conversations in a centralized team inbox.
• Create a customizable FAQ help center for self-service support.

Rating: 4.9/5-star from 1,501 reviews.

Support Features: Provides a centralized inbox for team collaboration and sales automation tools.

Pricing: A free plan is available. Paid plans start at $19.99/month.

4. Rapid Reviews: Product Reviews

While primarily a product reviews app, Rapid Reviews includes a robust question-and-answer feature. It is perfect for merchants who want to build social proof by combining user-generated reviews with a public Q&A section on product pages.The app is noted for its ability to enhance customer engagement without slowing down page speeds.

You can use it to:

• Add a question and answer section directly to product pages.
• Use an AI helper for moderating content and improving questions.
• Allow customers to search within reviews and questions to find specific information.
• Send multi-staged review requests with incentives like discounts.

Rating: 5.0/5-star from 113 reviews.

Support Features: Enables direct reviews and questions from email inboxes and uses AMP for faster mobile rendering.

Pricing: Starts at $3/month. A free trial is available.

5. HelpLab FAQ Page, Product FAQs

​HelpLab is a dedicated FAQ solution focused on customization and SEO. It’s an excellent choice for brands that want to create visually appealing, multilingual FAQ pages that rank well in search engines.Its perfect rating highlights its effectiveness and user-friendly design.

You can use it to:

• Create store-wide and product-specific FAQ sections.
• Utilize customizable themes that align with your brand's aesthetic.
• Boost visibility with built-in SEO support via Google rich snippets.
• Enhance engagement by adding images and videos to your answers.

Rating: 5.0/5-star from 223 reviews.

Support Features: Offers multi-language functionality and seamless integration with existing apps.

Pricing: A free plan is available. Paid plans start at $3.99/month.

6. Trusted Help Center & FAQ

​This app specializes in creating a modern, interactive help center experience. Its unique "bubble FAQ" feature makes it ideal for stores looking to engage customers in a conversational, chat-like format without a live agent.The app is praised for its no-code setup and fully customizable interface.

You can use it to:

• Create an interactive bubble FAQ that mimics a chat experience.
• Build a fully customizable FAQ page to match your store’s branding.
• Manage content easily with a seamless admin dashboard.
• Support a global customer base with multi-language capabilities.

Rating: 5.0/5-star from 74 reviews.

Support Features: Operates independently without requiring theme changes or coding expertise.

Pricing: A free plan is available. Paid plans start at $4.99/month.

7. DDSHOP FAQ Page

​DDSHOP provides a comprehensive toolkit for creating beautiful and functional FAQ pages. With a wide array of templates and strong SEO features, it is perfect for merchants who prioritize design flexibility and search engine visibility.The app rose in the ranks due to its rich feature set and affordability.

You can use it to:

• Generate FAQs automatically with an AI-powered assistant.
• Choose from 12+ customizable templates to fit your brand.
• Improve search visibility with Google's FAQ schema integration.
• Display FAQs anywhere on your site, including on specific product or collection pages.

Rating: 4.8/5-star from 154 reviews.

Support Features: Offers multi-language support and direct integration into product/collection pages.

Pricing: A free plan is available. Paid plans start at $2.99/month.

8. Simesy Product FAQs & FAQ Page

​Simesy is designed for efficiency, allowing merchants to create unlimited FAQs and display them anywhere. It's an excellent choice for those who want to add FAQs to product pages and automatically format product descriptions into clean tabs or accordions.This app is valued for its straightforward, no-code approach to improving user experience.

You can use it to:

• Create an SEO-friendly FAQ page with instant search functionality.
• Display FAQs directly on product pages or other specific areas of your store.
• Automatically format lengthy product descriptions into tabs or accordions.
• Work seamlessly with any Shopify theme without coding knowledge.

Rating: 4.9/5-star from 29 reviews.

Support Features: Provides instant search on the FAQ page and simplifies information accessibility on product pages.

Pricing: A free plan is available. The paid plan is $4.99/month.

9. Asklo AI Assistant | FAQs, Q&A

​Asklo is a forward-thinking app that uses an AI assistant to answer customer questions in real-time on product pages. It is best suited for businesses wanting to automate support, reduce ticket volume, and engage customers instantly.The app helps boost conversions by providing immediate clarity to shoppers.

You can use it to:

• Instantly answer customer inquiries about products, shipping, and policies with an AI Assistant.
• Automate responses in multiple languages.
• Customize the AI's voice and responses to match your brand identity.
• Reduce support ticket volume and increase product page engagement.

Rating: 5.0/5-star from 13 reviews.

Support Features: Provides real-time, automated answers directly on product pages.

Pricing: Free to install. Paid plans start at $79/month.

How to Pick the Right FAQ Shopify App for Your Store?

Choosing the right app depends on your store's unique needs. Consider the following factors:

• Core Functionality: Do you need a simple, standalone FAQ page, or do you want a comprehensive solution with live chat, AI chatbots, or product page Q&A? Apps like HelpLab are great for dedicated pages, while MooseDesk and Chatty offer all-in-one support.
• Ease of Use: Look for apps with a drag-and-drop editor and a no-code setup, like StoreFAQ or Trusted Help Center. This saves time and allows you to make changes without hiring a developer.
• Customization and Branding: Your FAQ page should match your store's look and feel. Apps like DDSHOP and HelpLab offer multiple templates and styling options to ensure brand consistency.
• SEO Capabilities: To attract organic traffic, choose an app that supports Google's FAQ Schema. DDSHOP and HelpLab are strong contenders in this area, helping you earn rich snippets in search results.
• Pricing and Scalability: Many apps, including MooseDesk and StoreFAQ, offer excellent free plans. Evaluate the paid tiers to ensure the pricing scales reasonably as your business grows. Pay attention to whether pricing is based on features, usage, or revenue.

FAQs about FAQ Apps on Shopify

1. Why do I need a dedicated FAQ app for my Shopify store?

While you can create a basic FAQ page with Shopify's default page editor, a dedicated app offers significant advantages. These include SEO-friendly schemas, accordion/toggle layouts, search functionality, AI-powered content generation, and the ability to place FAQs on specific product pages - all of which improve customer experience and save you time.

2. Can I add FAQs directly to my product pages?

Yes, many modern FAQ apps allow this. Apps like Askify, Simesy, and HelpLab let you add specific Q&As to product pages. This is highly effective for answering common questions right at the point of purchase, which can help reduce hesitation and increase conversion rates.

3. Are there good free Shopify FAQ apps?

Absolutely. Several apps on this list offer robust free plans that are perfect for new or small businesses. MooseDesk and StoreFAQ are entirely free, while HelpLab, Chatty, and Trusted Help Center provide feature-rich free tiers that cover all the essentials for creating an effective FAQ section.

Conclusion

An effective FAQ page is more than just a list of questions; it's a critical tool for building customer trust, reducing support overhead, and driving sales. The Shopify App Store offers a wide range of solutions, from simple page builders to sophisticated AI-powered support platforms.

By reviewing the top apps like MooseDesk for all-in-one support, StoreFAQ for streamlined building, you can identify the perfect tool for your needs. Evaluate each option based on your desired features, budget, and branding to select an app that will help you provide outstanding customer self-service and grow your business.