Top 7 Best Shopify Helpdesk Apps (2025 Review)

Looking for the best Shopify helpdesk app to boost your customer service and increase conversions? Whether you want live chat, AI automation, or WhatsApp support, this 2025 guide compares the top tools used by real Shopify merchants. A Shopify helpdesk app is a powerful tool that centralizes all your customer communications, from emails and live chat to social media messages and phone calls, into a single, manageable dashboard. By leveraging these apps, you can streamline your support workflows, automate repetitive tasks, and provide faster, more consistent answers to your customers. This not only boosts customer satisfaction and loyalty but also frees up your team to focus on growing your business.

This guide is built on an analysis of real-time data from the Shopify App Store, including current rankings, user ratings, and review counts, ensuring the information is authoritative and trustworthy.

What you’ll find in this guide:

• A summary table of the top 7 Shopify helpdesk apps for a quick comparison.
• In-depth reviews of each leading app, highlighting their key features, ratings, and pricing structures.
• Practical advice on how to select the ideal helpdesk app for your store's unique needs.
• Answers to common questions about implementing a helpdesk solution on Shopify.

Comparison Table – Top 7 Shopify Helpdesk Apps at a Glance

Before diving into the details, here is a summary of the top helpdesk apps, highlighting their key strengths and pricing to help you find the right fit quickly.

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1. Tidio ‑ Live Chat & AI Chatbot

Tidio has become a popular choice for merchants seeking to enhance customer engagement through live chat and AI. It balances powerful automation features with user-friendly real-time communication tools. The app has earned its reputation by helping stores automate sales and support 24/7.

You can use Tidio to:

• Engage site visitors with preset messages and conversational AI.
• Offer personalized product recommendations and upselling opportunities.
• Communicate directly with customers via live chat and video calls.
• Manage all customer interactions from a centralized helpdesk.

Rating: 4.4/5-star.

Support Channels: Provides support through live chat, AI chatbots, and a unified helpdesk.

Pricing: A free plan is available. Paid plans start at $29/month.

2. Chatway Live Chat FAQ WhatsApp

​Chatway is a dedicated live chat support app built to improve customer service efficiency. It excels at multi-channel engagement, allowing merchants to connect with customers through a website widget, WhatsApp, and a custom FAQ page. The app is praised for its streamlined communication and direct access to Shopify data.

Key features include:

• Multi-channel support via WhatsApp, widgets, and FAQs.
• Canned responses to answer common questions quickly.
• Mobile apps for providing support on the go.
• Direct access to customer order history and coupons within the chat.

Rating: 4.9/5-star.

Support Channels: Offers support via live chat, WhatsApp, and an FAQ widget

Pricing: A free plan is available. The paid plan is $15/month.

3. Willdesk: Live Chat&AI Chatbot

​Willdesk is a true helpdesk platform purpose-built for Shopify, combining a unified inbox with GPT-4 AI to manage customer inquiries at scale. It centralizes support from email, live chat, Instagram, Messenger, and WhatsApp, helping agents resolve issues faster while minimizing manual work.

Willdesk enables you to:

• Centralized Inbox: One dashboard for tickets from multiple channels - no switching tabs.
• Smart Ticket Management: Use tags, statuses, internal notes, and agent assignments to streamline workflows.
  
• AI-Powered Replies: GPT-4 can auto-respond to FAQs, order lookups, shipping status, and cancellations.
  
• Help Center Builder: Create a branded FAQ or support portal for self-service, reducing inbound tickets.
  
• Collaboration Tools: Agents can leave notes, tag teammates, and escalate issues without leaving the thread.

Rating: 4.8/5-star.

Support Channels: Provides an integrated solution for email, live chat, Instagram, Messenger, and WhatsApp.

Pricing: A free plan is available. Paid plans start at $16.90/month.

4. Commslayer ‑ Helpdesk & Chat

​Commslayer provides an all-in-one helpdesk that consolidates customer support channels into a single inbox. Its strengths lie in using AI to boost team productivity and simplifying order management directly from the helpdesk. The app is ideal for teams that want unlimited agent access without extra costs.

With Commslayer, you can:

• Manage emails, social media comments, and chat messages in one place.
• Use AI to draft replies and filter out spam comments.
• Process refunds and order cancellations directly within the helpdesk.
• Collaborate with your team without limits on agents or tickets.

Rating: 5.0/5-star.

Support Channels: A unified inbox for multiple channels, including email and social media.

Pricing: A free plan is available. Paid plans start at $29/month.

5. Gorgias: Helpdesk, Chat & FAQ

​Gorgias is a robust, all-in-one helpdesk built to centralize and automate customer support for Shopify stores. By connecting with email, chat, social media, voice, and SMS, it provides a complete view of every customer. Its automation capabilities are designed to handle routine tasks, freeing up agents for more complex issues.

Gorgias offers a wide range of features:

• A centralized platform for all customer support channels.
• An AI-powered agent to automate order updates and refund processing.
• Self-service options for customers via FAQs and an Order Management portal.
• Over 100 integrations to unify customer data and streamline workflows.

Rating: 4.1/5-star.

Support Channels: An omnichannel platform integrating email, chat, social media, voice, and SMS.

Pricing: Plans start at $10/month. A free trial is available.

6. DC WhatsApp Marketing+Helpdesk

​DelightChat is a CRM and marketing tool centered around the WhatsApp Business API. It helps merchants build authenticity with a green tick verification and automates both support and marketing campaigns. Its omnichannel helpdesk ensures that no customer conversation gets lost, regardless of the platform.

Key functionalities include:

• Automated WhatsApp messages for cart recovery and COD confirmations.
• An omnichannel helpdesk consolidating WhatsApp, Instagram, Facebook, email, and live chat.
• AI Assist, chatbots, and smart routing to manage conversations efficiently.
• Tools to send product catalogs and promotional updates via WhatsApp.

Rating: 4.9/5-star.

Support Channels: An omnichannel helpdesk with a strong focus on WhatsApp, Instagram, Facebook, and email.

Pricing: Plans start from $49/month. A free trial is available.

7. Crisp ‑ Helpdesk & AI Chatbot

​Crisp is an AI-powered helpdesk that unifies customer communications from a wide array of channels. It allows support teams to manage emails, WhatsApp messages, Instagram DMs, and more from a single platform. The app's AI chatbot is designed to handle common questions, escalating more complex issues to human agents when needed.

Crisp offers tools to:

• Manage all communications from a central platform.
• Deploy an AI chatbot to handle routine inquiries 24/7.
• Develop an FAQ knowledge base to train the AI agent.
• Customize the AI agent's voice to match your brand.

Rating: 4.5/5-star.

Support Channels: A unified helpdesk for email, WhatsApp, Instagram DMs, Messenger, and phone calls.

Pricing: A free plan is available. Paid plans start at $45/month.

Which Helpdesk App Is Right for Your Shopify Store?

Choosing the right helpdesk app is crucial for optimizing your customer service. Consider the following factors to make an informed decision:

1. Identify Your Core Channels: Determine where your customers contact you most. Do you need a solution focused on live chat, email management, social media integration, or an omnichannel platform that handles everything?
2. Evaluate AI and Automation Needs: Assess how much automation you require. Some apps offer simple AI chatbots for FAQs, while others provide advanced AI that can manage orders, process returns, and suggest products.
3. Consider Your Budget and Scale: Look at the pricing structure. Many apps offer a free plan for small businesses, but check the limitations on tickets, agents, or features. Choose a plan that can scale with your business as it grows.
4. Check for Key Integrations: Ensure the app integrates with other tools you rely on, such as your email marketing platform (e.g., Klaviyo), shipping and tracking apps (e.g., ParcelPanel), or other CRMs.
5. Prioritize User Experience: The helpdesk should be intuitive for your support team. A complicated interface can slow down response times and negate the benefits of the software. Look for apps offering a free trial to test the user experience.
6. Review Self-Service Options: Features like a customizable FAQ page or a self-service portal can significantly reduce the number of support tickets. This empowers customers to find answers on their own and frees up your team.

FAQs about Helpdesk Apps on Shopify

1. What is a Shopify helpdesk app?

A Shopify helpdesk app is a tool that centralizes customer inquiries from various channels like email, live chat, social media, and phone into a single dashboard. It helps merchants manage, track, and respond to customer support requests efficiently, often using automation and AI to improve response times and accuracy.

2. Do I need a helpdesk app for my small Shopify store?

Yes, even small stores can benefit greatly. A helpdesk app helps you stay organized as your store grows, ensures no customer query is missed, and builds a professional brand image from day one. Many apps offer free plans or affordable entry-level tiers designed specifically for small businesses.

3. Can a helpdesk app help increase sales?

Absolutely. By providing fast and helpful support through live chat, helpdesk apps can answer pre-sale questions and guide customers to purchase. Many apps also include proactive features like AI-driven product recommendations and abandoned cart recovery messages that directly contribute to increased conversions and revenue.

Conclusion

Selecting the right Shopify helpdesk app is a strategic decision that can profoundly impact your customer satisfaction, team efficiency, and bottom line. The best solution is one that aligns with your primary communication channels, budget, and long-term growth plans.

By investing in the right platform, you equip your business to deliver exceptional service that builds lasting customer relationships and drives sustainable growth.